The first step in resolving conflicts successfully is having a knowledge of—and ability to—use basic conflict resolution skills. This class provides the foundational skills for resolving conflict in any situation.

You will learn to:

Recognize your natural conflict-handling style
Identify the major causes of conflict
Determine when “solution thinking” contributes to ongoing conflict
Use appropriate interpersonal skills to communicate effectively during conflict
Identify ways to manage your emotions during conflict

You will benefit by:

Handling conflict with greater ease
Optimizing outcomes in conflict situations
Gaining confidence in resolving conflict

Audience:

Anyone needing to improve their conflict management ability

Schedule Selection(s) Competencies: BI CO DO