Knowing how to mediate conflict and negotiate with others are key skills to help maintain a positive and productive work environment. In this session, you will gain skills to improve your daily results when handling negotiations and managing conflict.

You will learn to:

Choose among over 25 specific negotiation tactics and counter-tactics to better handle negotiations
Identify the most effective negotiation assumptions and methods
Use the six steps in planning to be better prepared to negotiate
Use the “Wish, Want, Walk” method to effectively negotiate

You will benefit by:

Understanding your preferred conflict management approaches
Practicing application of the principles through a mediation simulation
Improving your ability to handle negotiations and manage conflict

Audience:

Anyone who would like to successfully negotiate and manage conflict

Schedule Selection(s) Competencies: BI CO DO