People have high expectations—and they often place extreme demands upon those who serve and work with them. Join us and learn how to better communicate with supervisors, co-workers, students, patients, families and other University personnel—as well as how to best serve your external customers.

You will learn to:

Recognize and respond to different customer behavioral styles
Identify practical solutions to typical problems and complaints
Describe the signs of an escalating interaction or a hostile situation
Identify the best ways to diffuse an angry or upset customer

You will benefit by:

Recognizing how positive customer interactions can improve your job satisfaction and work environment, which will help to reduce job stress
Building stronger relationships with co-workers and customers
Developing new perspectives about customer service
Understanding more about your own behavioral style using the Personal Profile System® (DiSC™)

Audience:

Anyone who wants to learn how to keep relationships with customers and clients positive and satisfying