The first step in resolving conflicts successfully is having a knowledge of—and ability to—use basic conflict resolution skills. This class provides the foundational skills for resolving conflict in any situation.

You will learn to:

Recognize your natural conflict-handling style
Identify the major causes of conflict
Determine when “solution thinking” contributes to ongoing conflict
Use appropriate interpersonal skills to communicate effectively during conflict
Identify ways to manage your emotions during conflict

You will benefit by:

Handling conflict with greater ease
Optimizing outcomes in conflict situations
Gaining confidence in resolving conflict

Audience:

Anyone needing to improve their conflict management ability