Our Continuous Improvement Foundations course is a beginner-friendly training that teaches you the basics of how to make things better at work. In this class, we'll show you why it's important to really understand why problems happen, why guessing can be risky, and how to pinpoint the things that will make a big difference when you're trying to improve your work.

We use real stories, small group activities, and group discussions to help you see how these ideas can be used every day.
*Please bring an issue or a work process that you want to make better. During the course, you will have a chance to use what you’re learning to tackle your specific issue.
After the course, you will know how to:
Explain what 'value' means and understand it from the perspective of whoever is receiving your service or product
Recognize the 8 types of unnecessary activities or 'waste' and get good at noticing them when they happen
Realize why it's important to go right to where the problem happens and ask open questions to get more information
Understand the four-step method of Plan-Do-Check-Adjust, which is a tested way to solve problems
Learn how Organizational Excellence can support you and your team
Session length: 2.5 hours