Lanie (pronounced "Lonnie") earned her BSE in Industrial and Operations Engineering in 2001 and later gained an MBA in 2016. Lanie has excelled in roles as a patient experience leader, project manager, consultant, management engineer, and process improvement professional throughout her career. Her previous experience at Henry Ford Health System, Blue Cross Blue Shield of Michigan, and Trinity Health has made her highly knowledgeable in improving Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance, healthcare labor benchmarking, Lean methodologies including Six Sigma and 5S and clinical process improvement.

Lanie currently serves as Vice President of Patient Experience for Essentia Health where she is responsible for the leadership, direction, strategic development, implementation, and sustainment of programs and processes to address and improve patient experience, service recovery, and loyalty.

As Director of Performance Excellence and Patient Experience at St. Joseph Mercy Oakland, she led her teams to drive results-oriented, value-based improvements in key strategic areas to achieve triple-aim results. This required coaching and knowledge transfer to leaders and staff on problem-solving methodologies for continuous, sustained improvement and conducting project/opportunity assessment and advanced data analysis.

A Detroit, Michigan native and alumna of the University of Michigan Ann Arbor College of Engineering and Flint School of Management, Lanie is a Fellow of the American College of Healthcare Executives (ACHE) and a member of the National Association of Health Services Executives (NAHSE). She currently serves as a member of University of Michigan President Santa Ono’s President’s Council which advises
university leadership on major matters of importance.

She has served as previous president of the Institute of Industrial Engineers Greater Detroit Chapter #47, charter member and former president of Henry Ford Health System's Women's Improvement Network, a former Board Member of Teen H.Y.P.E.; and currently serves as the University of Michigan Black Alumni Liaison to the Alumni Association of the University of Michigan.

She is a proud member of Alpha Kappa Alpha, Sorority, Incorporated® where she recently served as President of the Lambda Pi Omega Chapter in Detroit, was voted the 2020 Outstanding President for an extra large chapter, and currently serves on the International President Certification Committee. She has also served on the Quality and Accountability Committee of the Michigan Hospital Association. In 2019, she was recognized by the Michigan Chronicle as a Woman of Excellence Honoree.

When not working or serving her community, she likes to cook, read suspense thriller novels, and enjoy downtime with her husband Michael, and daughters Micah and Ella.