Confrontations are about that in-the-moment accountability. Developed by VitalSmarts®, Crucial Accountability® teaches a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.

You will learn to:

Use a step-by-step process for holding anyone accountable for their performance, no matter their power, position, or temperament
Demonstrate how to master discussions to get positive results and maintain good relations by staying focused on the real issues and avoid getting distracted
Find ways to motivate without using power by clearly and concisely explaining specific, natural consequences to permanently resolve problems
Identify and avoid roadblocks to performance by creatively helping others to avoid excuses, stay on track, and resolve performance barriers

You will benefit by:

Seeing better results when faced with confrontation
Not succumbing to the pitfalls of avoiding confrontation with others
Managing the expectations and, therefore, the performance of others
Program Note: We are pleased to be offering this program at a special discounted rate only available through HRD. The normal price is $1,200 through VitalSmarts®.

Audience:

Anyone wishing to improve their conflict management skills

Schedule Selection(s) Competencies: BI CO QS

Dates & Times: Wed. 11/12 & Thu. 11/13/14, 8:00 a.m. – 5:00 p.m. (2-day course)
Cost: $799 | Location: HRD | Code: CMN1503 | Presenter(s): VitalSmarts®