The main objective of the GOC is to bring together global leaders in industry and academia to share, debate and strategize to advance the worldwide practice of operations.

This year the Tauber Institute seeks to explore the idea of exceeding customer expectations through operations. We seek to explore the new ideas and best practices that various companies are adopting in order to achieve the highest levels of customer satisfaction.

The conference will be a mix of keynote talks and panel discussions. The topics for panel discussions are:

Customer Loyalty: How can operations be used as a differentiating factor to gain customer loyalty?
Mobile World: How can mobile platforms and technology be used to improve back-end operations?
Speed to Delivery: With customers expecting to receive products in shorter time frames, how are shipping operations changing to accommodate these needs?
Customer Data: How can operational and customer data be used to optimize service levels in real-time?

Keynote speakers from Microsoft, Infosys, Walgreens, and Google Shopping Express