People have “high expectations” and they often place extreme demands upon those who serve and work with them. Join us and learn how to better communicate with supervisors, co-workers, students, patients, families and other University personnel; as well as how to best serve your external customers.

You will learn to:

Recognize and respond to different customer behavioral styles
Identify practical solutions to typical problems and complaints
Describe the signs of an escalating interaction or a hostile situation
Identify the best ways to diffuse an angry or upset customer

You will benefit by:

Recognizing how positive customer interactions can improve your job satisfaction and work environment, which will help to reduce job stress
Building stronger relationships with co-workers and customers
Developing new perspectives about customer service
Understanding more about your own behavioral style using the Personal Profile System® (DiSC™)

Audience:

Anyone who wants to learn how to keep relationships with customers and clients positive and satisfying

Recommendations for Course Preparation:

Participation in Listen Up! Hear What’s Important, Ignore the Rest is highly recommended

Schedule Selection(s) Competencies: AM BI CO DO LA QS

Dates & Times: Wed. 1/21/15, 8:30 a.m. – 4:30 p.m.
Cost: $209 | Location: HRD | Code: CSC1502 | Presenter(s): Pam Wyess