Overcoming the stress experienced when interacting with “difficult” people is a challenge. By focusing on personalities and behavioral styles, this course outlines a positive approach to working around these personality conflicts.

You will learn to:

Identify categories of difficult people and why you perceive them that way
Find coping strategies to effectively deal with difficult people and personality conflicts
Prevent the development of problematic relationships
Identify the source of a dispute and determine what to do about it
Identify ways to effectively deflect the hostility of others

You will benefit by:

Expanding your knowledge of personality types and interpersonal relations
Utilizing skills acquired to diffuse personality conflicts that may arise
Gaining confidence in handling tough situations
Maintaining composure and professional language in “hot” situations

Audience:

Anyone wanting to be more effective at handling their emotions when dealing with challenging people and situations

Program Note:
Participants will receive a copy of the bestselling book Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst by Dr. Rick Brinkman and Dr. Rick Kirschner.

Schedule Selection(s) Competencies: BI CO DO QS