It’s difficult to stay calm and focused when engaged in a heated or difficult conversation, especially if you’re trying to influence the other person’s behavior and they’re not listening. Based upon the concepts developed by best selling author, Dr. George Thompson, in this session you will learn techniques to increase your ability to resolve these situations.

You will learn to:

Summarize a concrete, 5 step process to lower others resistance
Find ways to change your own behaviors to increase others compliance
Identify the 5 basic desires of human interaction that fuel difficult situations
Distinguish the difference between natural language and tactical language
Formulate a plan for removing your ego from the conflict

You will benefit by:

Choosing appropriate springboard and deflection statements to lower resistance
Using techniques to assist in lowering the need to react to others comments and
behaviors
Creating a more supportive environment for resolution of difficult situations

Audience:
Anyone who is interested in advanced techniques for conflict resolution or decreasing resistance and increasing compliance from others

Schedule Selection(s) Competencies: AM BI CO DO QS