Using the popular book, Difficult Conversations, this class will explore the elements of difficult conversations, along with ways to make them less stressful and more productive.

You will learn to:

Shift to a learning stance in order to better interpret the other person’s position
Examine your assumptions about the situation
Recognize the part we each play in difficult conversations
Use the best ways to analyze and address the issue successfully

You will benefit by:

Lowering your anxiety while holding a “difficult conversation”
Learning innovative techniques for better communication
Express yourself clearly and powerfully

Audience:

Anyone who would like to improve their ability to manage challenging communication issues

Course Preparation:

The book Difficult Conversations by Douglas Stone, Bruce Patton and Sheila Heen is included in the cost of this class and will be dispersed in the classroom.

Schedule Selection(s) Competencies: BI CO DO QS