Communication does not come easy to everyone. Once bad communication habits take hold it can be hard to break them.

You will learn to:

Examine the basics of “active listening” to sharpen your listening skills
Communicate diplomatically in a variety of sensitive situations
Determine ways to deliver criticism that results in a positive behavior change
Use techniques for saying “No” in a confident, calm manner without feeling guilty

You will benefit by:

Gaining confidence in communicating with others who are resistant to change
Feeling more comfortable when persuading others to see it your way
Strengthening professional relationships using rapport-building techniques
Establishing credibility and projecting confidence in the workplace

Audience:

Anyone who would like to develop skills to establish credibility, persuade and influence others, and to shine in the workplace

Schedule Selection(s) Competencies: AM BI CO DO