Email has become the most commonly used form of communication in the workplace; it is also the most frequently misunderstood. Learn how to use e-mail to enhance, not sabotage, your communication.

You will learn to:

Compose clear and concise messages to enhance your readers’ comprehension
Identify “hot buttons” and avoid using them when sending email
Recognize and use proper email “etiquette” in your daily communication
Determine when to use and NOT to use email to communicate

You will benefit by:

Improving your overall productivity
Gaining control over your email inbox and limiting interruptions
Upgrading your communication and professional image

Audience:

Anyone interested in using email to communicate more effectively