You will learn to:
Recognize the impact of language as it pertains to the topic of disability
Apply specific tips for communicating with individuals with disabilities, including individuals who are deaf or hard of hearing and individuals who are blind or have low vision
Determine when your own unintentional biases and assumptions concerning individuals with disabilities are interfering with your ability to provide quality service
Use appropriate questions in order to determine whether an individual with a disability requires assistance or an accommodation
Identify ways to better help individuals with disabilities, including those who are accompanied by service animals
Learn about providing and receiving accommodations
And more!
You will benefit by:
Recognizing how to appropriately and effectively engage with co-workers, members of the public, and others who may have a disability
Understanding how to best serve individuals with disabilities
Learning some etiquette pointers to use in your everyday life