Monica Lichty is a research leader with 12+ years of experience driving product innovation and user experience designs through a broad range of qualitative and quantitative methods, which have improved interactions across more than 125 consumer and commercial products, apps, websites, and digital interfaces. She leads user research teams through all phases of product development from upfront research to define needs, through the iterative design process, to summative testing. Currently working as a Senior UX Research Manager at Instacart, she has previously worked in varied industries including government consulting and durable good development.

In this talk, Monica will share her experience creating a career in user experience research across varied industries from government consulting, to durable goods, and finally tech. Through the lens of applying an IOE degree focused on human factors, she will discuss how you can utilize trends and process expertise to drive impact and direction.